Do you need assistance or have questions for HatchetsandAxes.com? You are in the right place. Below you will find all the help you need to get your questions, concerns, or comments heard or contact our customer service department through our one step contact form or by phone at 1-800-377-4088.

Email Is Best
For fastest reponse contact us via email. We are available by email nearly 24 hours a day 6 days a week (excludes Sunday). We usually respond to your email within two hours. You can contact us directly by email at support@hatchetsandaxes.com. You can also fill out the contact form here. 

Need Order Tracking Information?
Want to know when you package shipped and through what carrier? We've got a whole database available 24/7 that gives you access to your order summary and tracking information in real time. Track your order here. 

Returns Process
Although they don't happen very often, on occasion there may be issues with an item damaged in transit or a product that has a defect. We do the very best we can to accomodate the few situations that may cause a return. Our full return policy is found on our terms and conditions page here. 

How is Shipping Calculated?
The shipping costs for your order are calculated at checkout based on the weight of the products and your location. For more details visit our shipping policy. 

FAQ Center
75% of the time questions that are asked by our customers can be answered by breifly visiting our FAQ center.

Your Opinion Matters!
You are the reason that we are in business today. We value your feedback and do our best to address your needs. Numerous times we have received requests from customers for products that were not on our site. They were found and soon offered on our website. Don't hesitate to let us know what you are looking for through email, becuase we can most likely get it (or point you to where it can be found). 

About Us
HatchetsandAxes.com was found in January 2011 as and exclusive online source of tomahawks, hatchets, and axes. Now with thousands of happy customers, we do our best to provide whatever you need in this unique outdoor sports and hobby industry. 

Returning Customer?
You can log in or create an account with us for future purchases here. This will allow you to save your billing and shipping information so that you don't have to go through the lengthy order process next time.