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Customer Service


Do you need assistance or have questions for HatchetsandAxes.com? You are in the right place. Below you will find all the help you need to get your questions, concerns, or comments heard or contact our customer service department through our one step contact form or by phone at 1-800-377-4088. View our FAQ's here.

 

Email

Questions and suggestions?
For fastest response contact us via email

We are available nearly 24 hours a day
for 6 days a week (excludes Sunday).
We usually respond to your email within two hours.

Contact us directly by email at support@hatchetsandaxes.com
or fill out our contact form.

Order Shipping

We offer standard flat rate shipping and expedited shipping options.

The shipping costs for your order are calculated at checkout based on the weight of the products and your location.

For more details visit our shipping policy.

Return Process

Although they don't happen very often, on occasion there may be issues with an item damaged in transit or a product that has a defect. We do the very best we can to accommodate the few situations that may cause a return.

For more details on our return policy click here.

 

Live Chat

You may have immediate product inquiries
and other concerns regarding our services.

Just click here to chat with us

Order Tracking

Want to know when your package was shipped
and through what carrier?

We've got a whole database available 24/7
that gives you access to your order summary and tracking information in real time.
Track your order here.

FAQ

75% of the time questions that are asked by
our customers can be answered
by briefly visiting our FAQ center.

 

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